Sunday, November 9, 2008

Miss Philippines CROWNED Miss Earth 2008

It's official. Philippines bet Karla Henry is now Miss Earth 2008. Henry toppled over 84 more contestants for the spot. As usual, the defining moment that truly sets the Filipinos apart from other countries is the ability to see the point and deliver a powerful answer. Filipino beauty contestants are known for their wit and composure in answering tough questions. Except maybe for the famous--- okay, I don't even need to mention her name.

For the final question, the contestants were asked what they would tell president-elect Barack Obama about the global environment if ever they do get the chance to meet. And... seasoned to perfection Henry answered (surprise surprise) education. She promptly answered that she would want global awareness to be included in curriculums of schools worldwide.

Henry also won the Miss Earth Designers Award and Miss Photogenic special award.

Sunday, September 7, 2008

Stressful Calls

Irate calls in call centers aren't the only stress-inducing factors that one has to go through to earn some cash. Often these call center agents are paid for the amount of time they take to finish a problem. The longer it takes the worse it looks on their record which can ultimately affect their salary. So it's every call center agent's task to finish the call as quickly as possible.

But then again there are those kinds of callers. They're not really irate. They're just not the sharpest tool in the shed.


WordPerfect Saga

There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk
employee was fired; however, he/she is currently suing the Word Perfect
organization for 'Termination without Cause'.

Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: 'Computerperformance assistance; may I help you?' Caller: 'Yes, well, I'm having trouble with WordPerfect.'

Operator: 'What sort of trouble??'

Caller: 'Well, I was just typing along, and all of a sudden the words went away.'

Operator: 'Went away?'
Caller: 'They disappeared.'

Operator: 'Hmm So what does your screen look like now?'
Caller: 'Nothing.'

Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'

Operator: 'Are you still in WordPerfect, or did you get out??'
Caller: 'How do I tell?'

Operator: 'Can you see the C: prompt on the screen??'
Caller: 'What's a sea-prompt?'

Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'

Operator: 'Does your monitor have a power indicator??'
Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'

Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
Caller: 'No.'

Operator: 'Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'

Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller: 'I can't reach.'

Operator: 'Uh huh. Well, can you see if it is??'
Caller: 'No.'

Operator: 'Even if you maybe put your knee on something and lean over??'
Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'

Operator: 'Dark??'
Caller: 'Yes - the office light is off, and the only light I have is coming in from the window'.

Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'

Operator: 'No? Why not??'
Caller: 'Because there's a power cut.'

Operator: 'A power......... A power cut? Aha, Okay, We've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??'
Caller: 'Well, yes, I keep them in the attic.' Funny Call Center Jokes

Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the shop you bought it from.'
Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose. What do I tell them??'

Operator: 'Tell them you're too ****** stupid to own a computer!

It is these kinds of calls that make an extremely stressed call center agent. Keeping your patience with irate callers is one thing. Keeping it together with clueless callers is another thing.

Tuesday, August 12, 2008

Call Center Representative from Hell

Okay so I came across this youtube video about a call center agent representative's way of handling a call. The video didn't say much about the exact video and whether or not the one talking is the agent or a customer but I found this extremely funny. Language barriers, it is forever a dilemma. That is why people have been acting so violently against offshore outsourcing customer service functions.

It is funny, yes but it's also the sad truth about call centers.