Okay so I came across this youtube video about a call center agent representative's way of handling a call. The video didn't say much about the exact video and whether or not the one talking is the agent or a customer but I found this extremely funny. Language barriers, it is forever a dilemma. That is why people have been acting so violently against offshore outsourcing customer service functions.
It is funny, yes but it's also the sad truth about call centers.
Tuesday, August 12, 2008
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